FAQ

Both Eco-tents have very similar interiors and ensuites however, the Knapps Eco-tent has a full glass door entrance with clear mountain views. Ironbark is situated more amongst the Eucalyptus trees with a more authentic canvas screen zip up entrance. Choose to wake up with breathtaking mountain views or shrouded in our protected native forest.

Yes of course! Gift vouchers are valid for 3 years from the date of purchase and can include accommodation and hampers as a package or dollar value ammount. Send us an email to [email protected] and we will help you put together your special gift.

Check-in time is from 2pm, however, please contact us to see if early check in is available.

Check-out time from your Eco-tent is 10am. Late check outs may be available.  Please discuss with your hosts the night before departure.

Sorry, no pets are allowed.  Our wallabies and many other native animals and birds are not comfortable with unfamiliar domestic pets.

Each Eco-tent is designed for a couple sharing with a very comfortable plush pillow top queen ensemble. A maximum of 2 adults is permitted per tent.  Ketchup’s Bank is not suitable for children or babies.

Ketchup’s Bank Glamping is a genuine Eco-retreat and is run completely on solar power with batteries that store power when there is no sun. All accomodation has regular power supply and powerpoints that can be used to charge devices however, high powered appliances that have heating or cooling elements (eg. hair dryers, heaters, electric kettles, portable fridges) could overload the system and cause a power outage if used at night or on cloudy days. Hopefully you won’t need these items though as the Eco-tents already have a fridge, T.V, BBQ and electric blanket which have all been selected with sustainable power consumption in mind. Baya Eco-retreat is also off grid, but has a fridge, gas cook top and an indoor fireplace to keep you toasty warm 🙂 

There is no restaurant here, but food hampers are available as an option at Ketchup’s Bank Glamping and Baya Eco-retreat. Each Eco-tent has a four burner BBQ with a side burner for you to cook up a storm with your own food or one of our gourmet bbq hampers also available as an option. Baya Eco-retreat has a BBQ and an indoor kitchen with a gas cook top. 

Yes, all accomodation has a BBQ for private use.  

Smoking is permitted in your campfire area provided there are no total fire bans in place, ashtrays are provided. No smoking is permitted anywhere else on the property including inside your Eco-tent or on the balcony.

Free Wifi is provided to guests checking in to the Eco-tents as there is limited phone reception where they are located. The Tiny House is located on a higher ridge and has Telstra and Optus phone reception. Other providers have less phone reception, but if required you can purchase 5GB wifi data for $20. 

Mobile phone reception is variable and subject to your phone type and service provider. Most people achieve some form of reception at the tents if they are with country service providers e.g. Telstra.  Better reception is achieved in the higher areas of the property, so most guests staying at Baya Eco-retreat will have consistent phone reception.  If you need to make an urgent call please talk with your hosts.

Wood is provided for you to light a campfire at your convenience in your designated fire place.  In the rare event that a total fire ban is inplace for the region, for your safety, no open fires will be permitted.

Due to our location in the valley there is no TV reception, but each Eco-tent has an LED flat screen TV/DVD player and a selection of DVDs for you to watch, or you can bring your favourites from home.

Our sheets are extra long thread quality cotton. We also supply warm wool filled doona’s and 100% wool blankets. There are several pillows per bed to ensure you have a variety of pillow types for your comfort.

Of course, please inform reception upon booking if you have special dietary requirements and we will adjust the hampers to suit you.

There are many parks in the Scenic Rim and surrounding areas.  Some are 15 minutes away others are around 45 minutes drive.  Ketchup’s Bank Glamping has 100acres of natural bushland filled with rare and uncommon native flora and fauna and is well worth investigating.  Make sure you bring a good pair of hiking boots.

You’re probably thinking, ‘What does this place have to do with sauce?’ Well the name actually pays tribute to its early settler history. During early Australian settlement this area was used by timber cutters and bullock teams. A team of forty bullocks would pull loads of timber up the steep bank which is now our driveway and the leader would yell “ketch-up, ketch-up!” to keep the drove moving and make sure they didn’t start getting pulled backwards. The steep hill has since become known as ‘Ketchup’s Bank.’ which the original owners fondly named the business after. 

Follow us on Facebook or Instagram for updates and posts about what’s happening here and in the area. Our ‘News’ page on the website is also updated frequently which can be found here.

Set on 100 acres of native Australian bush land with only 3 couples here at any one time, social distancing is part of the experience! We adhere to all government directives and are conscious of ways that we can reduce the risks of COVID19 and we ask that all guests do the same. If there is a directive that stops us from operating you will have a choice of a full refund or reschedule.